Disney error code 42 is normally displayed alongside a message, please check to see that you are still connected to the internet and try again. If you are getting such an error message while trying to stream on Disney plus, you are having a connection issue.
The error may occur simply because Disney servers are down, in which case you just have to wait for the servers to come back on. However, there are other hardware complications in the user end that may also trigger this error message.
This guide will enlighten you in what error code 42 is, what triggers the error message and how you can resolve the problem on your own.
What is Disney+ Error Code 42?
Disney plus error code 42 is a common problem on a variety of streaming devices, including Roku, Amazon Fire, Blu-ray disc players, Smart TVs, and game consoles. If you are getting the error code 42 message, your device cannot connect to the Disney plus platform.
It means that your device cannot connect to the Disney+ servers successfully. This may be caused by different things, as discussed below.
What Causes Disney+ Error Code 42?
Error code 42 on the Disney plus app implies that Disney servers are down or you are just having connection problems. If it is Disney servers that are down, you just need to wait it out. If the servers are working just fine, but you are getting error code 42, the problem could be:
Internet Connection – Your internet may be down or too slow. For instance, you may be trying to watch Disney plus in 4K. If your connection is too slow to stream in Ultra HD for Disney+ in 4K, you are likely to get error code 42.
Disney Servers are Overwhelmed – Disney servers can get overloaded from time to time. This happens when too many people are trying to stream the same content, such as when a new episode of a popular show is released.
Streaming Device Problem – your own hardware may have connection issues that prevent it from connecting to Disney servers successfully.
How to Fix Disney+ Error Code 42
First, you need to check whether the problem is with Disney servers. You may contact or visit them and search for the error code. If the servers are working alright, the problem is on your end. Since the Disney plus error code 42 may be caused by different things, different methods may be used to troubleshoot for the problem and fix it. Some troubleshooting steps may not apply to your specific device or hardware.
Here are some of the methods and steps that will help you resolve Disney+ error code 42:
Method 1: Check Your Internet Speed
Are you getting error code 42 when you try to stream in Ultra HD? If so the problem is probably a slow internet connection. You need to ensure that your connection meets the minimum speed requirements for streaming Disney+ videos.
Find your Internet Service Provider’s official internet speed test page from this ISP-Hosted Internet Speed Tests page. Close all the applications and programs that might be using your Internet connection as well as other devices on your home network that are using the same connection.
You should then follow the instructions on your ISP’s official internet speed test page to check your speed. If your bandwidth varies a lot and does not match the speed you are paying for, you are experiencing bandwidth throttling or capacity issues.
Method 2: Try a Wired Connection
Wi-Fi connections are somewhat unpredictable, especially if you have multiple devices connected to the Wi-Fi hotspot. Connecting multiple devices to your Wi-Fi hotspot tends to slow the connection, which results in problems when you try to stream content on Disney Plus.
In such a case, you need to locate an Ethernet cord and plug it into an available Ethernet slot on the router. Ensure that the internet connection is established and try connecting to Disney+ again.
Method 3: Resetting the Modem and Router
If the problem is not with Disney servers or the ISP, resetting your network hardware (the router and modem) in the right order will clear error code 42. The best way to do this is to power cycle the modem and router in the right order, as described in the following steps:
Step One: Unplugging
Unplug your router and modem from the power socket, and other managed network hardware like network switches if you have such. You may leave the unmanaged network devices powered on if you are sure that they are not the problem. Allow the hardware to sit unplugged for at least 30 seconds. This allows the components to cool down and signal to the ISP that you are offline.
Step Two: Powering the Hardware
After the 30 seconds, plug the modem back in, and press the power button if the modem does not automatically power on. Allow the setup about 60 seconds for the modem to authenticate with the ISP, and be assigned an IP address.
Now plug in the router to a power socket. Some models will require you to press the power button to power the router back on. Allow the router about two minutes to boot up.
This time also allows the devices connected to your network ample time to be assigned new private IP addresses by the DHCP service. Once a connection has been established, try connecting to Disney Plus again to see whether the problem has been resolved.
Method 4: Reinstalling the Disney Plus App
If your connection is strong, and other apps on your streaming device are working just fine, the problem may be the Disney plus application. In such a case, you need to uninstall the app and install the latest version of the Disney+ app. This will resolve any errors that prevent your streaming device from connecting to Disney Plus servers, especially the error code 42.
Disney plus error code 42 is not specific to any streaming device and may be caused by a number of things. Depending on what is causing the problem, different steps may be applied to clear this error code. If the problem is with Disney servers, you should just wait for Disney to fix the problem. If not, the above-described steps will help you fix Disney plus error code 42 in no time.
Marziano is a seasoned tech expert with over 15 years of experience in the industry. Holding a Bachelor’s degree in Computer Science and multiple certifications, including CompTIA A+, Network+, and Cisco’s CCNA, he has a well-rounded and robust understanding of various aspects of technology.