All of us, especially Samsung mobile users, are well aware of this error, stating, “Unfortunately Message has stopped” or “Message+ keeps stopping” error. Mostly, Samsung S7, S8, S9, and S10 users keep getting this error popping up on their devices.
The error indicates that the default text messaging app has been crashing for some unknown reasons. Mostly, the error is temporary and fixable, but in rare cases, it can be a severe firmware issue too. Since the application crash takes place right after its launch, users are unable to send or receive text messages.
The error needs to be addressed and reported instantly for availing text service ultimately. The error could be fixed by any layman, especially if he or she was able to use the text messaging feature before this error. Therefore, if you own the mobile device yourself and are experiencing the same issue, we will let you know about significant fixes you can apply.
Fixing Message + Keeps stopping on Android Devices
It doesn’t matter which device or Android mobile device you have because the structure and software development of all devices is almost the same. If the error suddenly pops up without any specific reasons, it can be solved immediately just by basic troubleshooting first.
If no basic procedure works out or issue is getting prolonged, we will guide you through basic methods and solutions having great impact pm device’s performance. Let us discuss more the same.
Solution 1: Reboot Device
This is something fundamental and we believe everyone tries it even before asking any expert. You need to ensure that problem you are facing is not at all due to minor firmware problems. Sometimes, there are cases when glitches take place, causing instant application crashes and poor device performances.
Hence, try to perform force restart and check if the problem is fixed. For doing this, press and hold the Volume down button + power keys simultaneously for approximately 10-12 seconds.
This will restart your Android device like it usually does, but this time, you will be refreshing phone memory, too, including all applications and services. Once the phone is active after restarting, open Messages application, and check again if it crashes. If still the error pops up, move to the next solution.
Note: Rebooting any device is a primary step for any issue you face and is not error-specific. In many cases, it solves the problems, especially if there are any minor software or firmware issues. It depends on the nature of the problem you are facing, but in the said error case, it works in most of the cases.
Solution 2: Enable Device’s Safe Mode
Safe mode in Android devices is beneficial with respect to troubleshooting. This is because it notifies us immediately if the error we are having is due to any third-party applications. Usually, in safe mode, all downloaded applications are deactivated. Only active and enabled applications in safe mode are pre-installed ones, hence making us determine the causes of the error quickly. Safe mood device booting is discussed below.
- Turn off the device first
- Keep pressing Power button right after you get the model name screen of your device
- When device logo appears, for example, SAMSUNG, release the Power button
- After releasing the Power key, press and hold Volume down key now
- Keep holding Volume down key till device finishes restart process
- When you see safe mode appearing in the bottom left, release the Volume down key now
- You are no in the device’s safe mode
Keeping your phone in safe mode; try sending text messages to your number or anyone else just for a test. If the error appears right after opening the application, it would mean that issue is with the firmware for sure. However, if you can use the messaging application for a few minutes without any issues in safe mode, you need to check any other application causing this issue. If you find one, remove it. This should clear the error code ultimately.
Solution 3: Clear Cache and Data
Many users mostly get confused about the same, i.e., will my problem or error get solved by clearing the cache? Will I be losing my contacts or something?
The answer is yes for the first one and a big NO for the second. The data and cache clearing process surely solves all software related issues and reset almost everything.
They remove all cookies, personal data, user profiles, passwords, and almost everything refreshing everything. If the issue is with hardware or firmware, the same won’t help, but if the issue is due to configuration or network plus software setup, surely deleting cache and data will help by replacing all files to default, especially the corrupted ones. Let’s see how it is done.
- From Home screen, swipe up and go to Apps
- Go to settings and then switch to Apps
- Have a look at pre-installed applications, go to menu > show system applications
- Go to Messages
- Tap Storage and select clear cache option
- Tap precise data and then delete
Note: You can also try performing FORCE STOP on your device. This will stop any running tasks and applications by forcing them. This may help, too, in some cases. The option is right above the clear cache option on almost all android devices.
Keep in mind that you will lose all messages and essential data plus stored information. It is better to keep backup if possible. After doing the above-mentioned steps, open messaging application now and check if “Message has stopped” error has faded away. If you are still not satisfied, move to the next solution
Solution 4: Device Reset
Resetting the device is a very crucial and careful step because it sets everything to default. In simple words, you are sent back to the initial position when you purchase the same device brand new. The best recommendation in this regard is to take a complete device backup for avoiding any hassles.
Note: Device reset, as we said earlier, has to be done carefully. This is because you may lose everything if a proper backup is not done. Also, the term should not get mixed with the device restart as most of the users presume.
The error may be crashing the application due to this issue, i.e., the messaging application is a pre-installed one, and such core applications can’t be restored easily. Additionally, the same is embedded in the firmware itself, and having any issues means some severe firmware problem.
Therefore, you can perform a master rest instead of uninstalling the application itself. Before this, you need to make sure that you have created all backup of your relevant data and files as all of them are going to be deleted. Moreover, please delete your Google account from your device to avoid lockout after resetting. After you are done setting everything, follow the steps below.
- First of all, perform a secure and complete backup on your device’s internal memory. If you are having Samsung account and have activated anti-theft, you need to enter Samsung credentials first to proceed
- Turn off the device completely
- Keep pressing the Volume up button plus the power key. You need to press Bixby key too, which you will find on left of your device (most probably)
- When you see green Android logo on the screen, release all of them, and system update will start
- You will enter device recovery mode
- Press volume down key to scroll down and choose wipe data factory reset option
- Press Power button (it will work as Enter in recovery mode)
- Master reset will start now
- After master rest completes, choose the option “Reboot system now.”
- Press the Power key to restart device now
After you are done with all the solutions we have mentioned above, you surely must have gotten rid of error “Messages has stopped” or “Message + keeps stopping.” If for any reason, you are not able to solve the issue yet, you can look for any other solution if available (other than mentioned ones).