Error Code -7: Failed to load web page (unknown error) Have you encountered this error code, or error code 130, while searching for a particular game to purchase on Steam? Have you had no luck in resolving the problem? In this guide, we will review, what is it, what causes it, and the possible solutions. 

Causes of Steam Error Code 7

As mentioned in the preceding section, error code 7 could simply be a result of an unstable internet connection on your end. However, if this is not the case, there could be several factors at play. Firstly, there might be some kind of temporary issue with your Steam client that is impeding its connection to Steam’s servers.

Secondly, you might have anti-virus programs installed on your computer that are blocking your Steam client’s connection to Steam servers, thus preventing it from retrieving web pages for them. Thirdly, there might be corrupted or damaged files in Steam that are interfering with the connection between the Steam client and Steam’s servers.

Finally, your computer might have associated the wrong IP address with the URL for the Steam web page you were attempting to visit within its DNS cache, resulting in the Steam client being unable to retrieve the web page. 

How to Fix Steam Error Code 7

If you are encountering this error code because of a problem with your internet connectivity or a greater issue with your Internet Service Provider (ISP), then unfortunately there is nothing that you can do except wait out the issue or contact your ISP.

However, if you believe the issue stems from one of the potential causes listed in the previous section, then one of these troubleshooting methods should be effective in resolving your issue.

1. Restart the Steam Client

If you are experiencing an issue with the Steam client that is temporarily inhibiting its connection with Steam servers, you can simply troubleshoot this issue by restarting the Steam client. To restart the Steam client, follow these five steps.

  1. Go to the Steam Windows with the help of searching box on it.
  2. Exit the Context Menu and wait till the Steam Client get closed 
  3. After the Steam Client gets off, then open the Task Manager by pressing “Ctrl+ Shift+ Esc.”
  4. Check in the “Process Tab” that Steam Process has been completely closed, and no single application is in process.
  5. Now again, launching the Steam may resolve the problem in using it smoothly.

2. Disable Anti-Virus Software

Any third-party software, but especially anti-virus software, that is installed on your computer can interfere with the Steam client’s connection with Steam servers. If you believe this might be what is causing the error code to appear, then you should disable any anti-virus software installed on your computer.

If this still does not work, you might even consider uninstalling the anti-virus software as this would have a greater chance at resolving the issue. 

3. Reinstall Steam

The error code could also stem from corrupted or damaged files stored in Steam that are inhibiting the connection between the Steam client and Steam servers. The simplest way to resolve this effectively is to uninstall and then reinstall Steam on your computer. To go through the process of reinstalling Steam on your computer, follow these six steps.

  1. Use the ‘Windows’ + ‘R’ key combination to open a ‘Run’ dialog box.
  2. Type ‘X:\Steam\uninstall.exe’ into the text box and replace ‘X’ with the path for the directory the Steam folder is located in on your computer.
  3. Hit ‘Enter’ to launch the uninstaller for the Steam client.
  4. Follow the onscreen prompts to uninstall Steam from your computer.
  5. Download the installer for the Steam client again and launch it to begin the installation process.
  6. Once the process is complete, launch Steam and see if the error has been resolved.

4. Flush Your Computer’s Local DNS Cache

Some have experienced an issue with their computer associating the wrong IP addresses with some of the Steam URLs they were attempting to visit. If you are only encountering the error code on certain pages, this might be your specific case.

You can flush your computer’s local DNS cache to force it to request an IP address for every URL it tries to connect to, clearing the database of URL’s and associated IP addresses your computer has accumulated over the years. To flush your computer’s local DNS cache, follow these five steps.

  1. Use the ‘Windows’ + ‘R’ key combination to open a ‘Run’ dialog box. 
  2. Type ‘cmd’ into the text box and press ‘Enter’ to launch a ‘Command Prompt’.
  3. Type ‘ipconfig/flushdns’ into the ‘Command Prompt’ and press ‘Enter’.
  4. Wait for the command to complete itself.
  5. Relaunch Steam to see if the error has been resolved.

In Conclusion

If you follow the troubleshooting methods listed above that correspond with your issue, it is likely that the error will be resolved in no time. As mentioned in a few of the preceding sections, if you are encountering error code 130 on Steam then these troubleshooting methods will probably work effectively for you too.

If these methods do not work, the issue is probably indicative of an unstable internet connection or problems with your ISP which at that point is out of your hands.