Error code SU-42481-9 occurs on the PS4 while downloading or installing updates for the console. Complaints about this problem began to be received back in mid-2018; however, its appearance can be observed in 2020.
What is PS4 error SU-42481-9?
Play Station officials acknowledged the error message on their official Twitter ID and even responded with some advice that doesn’t seem to be working properly. Here we have reviewed all the solutions you can perform on your system to solve the problem in question.
What Causes The PS4 SU-42481-9 Error?
Users experience error code SU-42481-9 when their game station enters an error state when trying to connect to the PSN network or updating the system. These are some of the culprits that could cause this problem:
- Corrupted Temporary Files: There are cases where the PS4 has corrupted temporary files that prevent it from updating properly.
- Incorrect update of files: The files intended to be installed through the update may be corrupted and may not be installed correctly.
Before getting started with the fixes, you should be sure that you have your Play Station Network (PSN) credentials on hand. You may need to re-enter them when prompted. Also, remove all disks from the console before continuing.
Now we will show you how to get rid of this error and return your PS4 to working conditions.
Solution 1: Console Hardware Restart
From time to time, small bugs appear on the Japanese console that interferes with its normal operation. Due to such bugs, for example, a system update or a connection to the PSN may be interrupted.
Error SU-42481-9 could just cause one of these bugs. It is enough to perform a hardware restart of your console – and it’s all about the hat! To perform such a restart, do the following:
- Completely turn off the PS4;
- Disconnect the power cable from it;
- Hold the power button on the front of the console and hold for 30 seconds;
- Wait about five minutes, then plug everything back in and turn on the PS4.
Try updating your console again.
Solution 2 Update through Safe Mode
If a hardware restart does not help you, then you can try updating your PS4 through safe mode. However, for this, you will need to have a PC / Mac, and also get for yourself an empty USB-drive.
Do not worry, and the process is quite simple – we will guide you through it right now. Try the following on your PS4:
- Create a folder called “PS4” on the USB stick;
- Now create a folder called “UPDATE” in the “PS4” folder;
- Download the update file for PS4 from this page;
Note: be sure to download from the section “Downloading the update file for PS4”.
- Put the downloaded PS4UPDATE.PUP in the “UPDATE” folder;
- Then connect the controller to the PS4 using the USB cable, and then insert the updated USB storage into the corresponding port on the console;
- Hold the power button on the front panel of the PS4 and release it, as soon as you hear a second beep – you will enter safe mode;
- Using the controller, select “Update system software”;
- Then select “Update from USB drive” and “OK”.
The process of updating the console will begin immediately if you have done everything correctly. Wait for it to finish. Of course, no SU-42481-9 error will occur on your PS4 in this case.